Shipping & Returns

Shipping, Delivery & Returns Policy

Last Updated: June 2026

At I’m Possible World Headquarters, we offer a combination of physical products, digital products, memberships, subscriptions, training programs, coaching services, and educational content. This policy explains how orders are processed, delivered, and handled.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends, holidays, or during high-volume periods may require additional processing time.

Physical Product Shipping

Physical products may include merchandise, apparel, training equipment, accessories, printed materials, and other tangible goods.

Shipping Partners

We use trusted fulfillment and shipping providers, including:

- UPS

- ShipStation

- Other approved carrier partners when necessary

Carrier selection may vary depending on destination, package size, shipping speed, and availability.

Shipping Rates

Shipping costs are calculated during checkout based on:

- Delivery destination

- Package dimensions and weight

- Selected shipping method

Tracking Information

Once an order has shipped, customers will receive tracking information via email. Tracking updates may take up to 24 hours to appear within the carrier's system.

Estimated Delivery Times

- Standard Shipping: 3–7 Business Days

- Expedited Shipping: 1–3 Business Days (where available)

Delivery times are estimates only and are not guaranteed.

Digital Product Delivery

Digital products may include downloadable files, training resources, courses, educational materials, videos, guides, templates, and other digital content.

Access to digital products is generally provided immediately after successful payment processing.

In some cases, access may require account creation or login credentials.

Memberships & Subscriptions

Memberships and subscription services are delivered electronically through your account.

Upon successful payment, subscribers receive access to the applicable membership content, resources, services, and features associated with their selected plan.

Coaching Programs & Online Services

Coaching services, training programs, consultations, virtual sessions, and educational services are delivered according to the schedule and terms communicated during registration or purchase.

Specific program details will be provided within the applicable program materials.

International Orders

International shipping availability may vary depending on product type and destination.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges applicable in their jurisdiction.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Michigan Basketball is not responsible for delays, delivery failures, lost packages, or additional shipping costs resulting from inaccurate or incomplete shipping information provided during checkout.

Lost, Stolen, or Damaged Shipments

If a shipment is lost, stolen, damaged, or arrives with missing items, customers should contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to investigate and resolve the issue whenever possible.

Returns & Refunds

Physical Products

Eligible physical products may be returned within 30 days of delivery if:

- The item is unused.

- The item remains in its original condition.

- Original packaging is included.

- Proof of purchase is provided.

Non-Returnable Items

The following items are generally non-returnable and non-refundable:

- Digital products

- Downloadable content

- Online courses

- Memberships

- Subscription services

- Coaching sessions already delivered

- Personalized or custom-made products

- Gift cards

- Promotional items

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect physical product, please contact us within 7 days of delivery. We may offer a replacement, store credit, or refund at our discretion.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your financial institution or payment provider.

Contact Us

For questions regarding shipping, delivery, returns, refunds, memberships, subscriptions, or order status, please contact:

Email: [email protected]