Who is this shipping and returns policy for?

This policy applies to all customers purchasing from our creator/coach store. It clearly outlines our order processing, shipping timelines, tracking, and return procedures, so you know exactly what to expect before and after your purchase.

How quickly are orders processed and shipped?

We process all orders within 1-2 business days after payment confirmation. Once your order is processed and handed to the carrier, we immediately email you a tracking number so you can follow your package's journey to your doorstep.

Will I receive a tracking number for my order?

Yes, absolutely. As soon as your order ships, we send a tracking number directly to the email address you provided at checkout. This allows you to monitor your package in real time until it arrives.

What should I do if my order hasn't arrived after the estimated delivery time?

First, check the tracking number we emailed you—it shows the latest status. If the tracking hasn't updated in several days or the package appears stuck, contact our support team with your order number, and we'll investigate promptly and resolve any issues.

How does your return policy work if I'm not satisfied?

Our return policy is straightforward and buyer-friendly. If you're not fully satisfied, you can request a return within the specified window (see our full policy). We'll guide you through the steps, and once we receive the item back in its original condition, we process your refund promptly.

Who is this policy NOT for, and what alternatives exist?

This policy is not for customers seeking same-day dispatch or free expedited shipping, as we operate on a 1-2 business day processing model. If you need faster delivery, consider contacting us before ordering to discuss express options, though standard timelines apply to all regular purchases.

What concrete outcome can I expect from this shipping and returns policy?

You get complete peace of mind: your order is processed within 1-2 business days, you receive a tracking number via email, and if anything goes wrong, you have a clear, hassle-free return path. This means no guesswork, no hidden surprises, and a straightforward resolution if you're not happy.

Shipping & Returns Policy | Fast Dispatch & Easy Returns

Im Possible World Headquarters

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Shipping, Delivery & Returns Policy

Last Updated: June 2026

At I’m Possible World Headquarters, we offer a combination of physical products, digital products, memberships, subscriptions, training programs, coaching services, and educational content. This policy explains how orders are processed, delivered, and handled.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends, holidays, or during high-volume periods may require additional processing time.

Physical Product Shipping

Physical products may include merchandise, apparel, training equipment, accessories, printed materials, and other tangible goods.

Shipping Partners

We use trusted fulfillment and shipping providers, including:

- UPS

- ShipStation

- Other approved carrier partners when necessary

Carrier selection may vary depending on destination, package size, shipping speed, and availability.

Shipping Rates

Shipping costs are calculated during checkout based on:

- Delivery destination

- Package dimensions and weight

- Selected shipping method

Tracking Information

Once an order has shipped, customers will receive tracking information via email. Tracking updates may take up to 24 hours to appear within the carrier's system.

Estimated Delivery Times

- Standard Shipping: 3–7 Business Days

- Expedited Shipping: 1–3 Business Days (where available)

Delivery times are estimates only and are not guaranteed.

Digital Product Delivery

Digital products may include downloadable files, training resources, courses, educational materials, videos, guides, templates, and other digital content.

Access to digital products is generally provided immediately after successful payment processing.

In some cases, access may require account creation or login credentials.

Memberships & Subscriptions

Memberships and subscription services are delivered electronically through your account.

Upon successful payment, subscribers receive access to the applicable membership content, resources, services, and features associated with their selected plan.

Coaching Programs & Online Services

Coaching services, training programs, consultations, virtual sessions, and educational services are delivered according to the schedule and terms communicated during registration or purchase.

Specific program details will be provided within the applicable program materials.

International Orders

International shipping availability may vary depending on product type and destination.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges applicable in their jurisdiction.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Michigan Basketball is not responsible for delays, delivery failures, lost packages, or additional shipping costs resulting from inaccurate or incomplete shipping information provided during checkout.

Lost, Stolen, or Damaged Shipments

If a shipment is lost, stolen, damaged, or arrives with missing items, customers should contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to investigate and resolve the issue whenever possible.

Returns & Refunds

Physical Products

Eligible physical products may be returned within 30 days of delivery if:

- The item is unused.

- The item remains in its original condition.

- Original packaging is included.

- Proof of purchase is provided.

Non-Returnable Items

The following items are generally non-returnable and non-refundable:

- Digital products

- Downloadable content

- Online courses

- Memberships

- Subscription services

- Coaching sessions already delivered

- Personalized or custom-made products

- Gift cards

- Promotional items

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect physical product, please contact us within 7 days of delivery. We may offer a replacement, store credit, or refund at our discretion.

Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your financial institution or payment provider.

Contact Us

For questions regarding shipping, delivery, returns, refunds, memberships, subscriptions, or order status, please contact:

Email: [email protected]